Website Universal Monitoring

We are seeking a Intervention Specialist /Virtual Guard for the over night shift to join our team —

Virtual Guard is responsible for responding to events and security signals in a timely and efficient manner. The successful candidate will provide a quality customer experience by following Standard Operating Procedures. Attention to detail, focus and the ability to communicate effectively are a must. Those that can work independently and deliver a quality customer experience are encouraged to apply.

Responsibilities:

  • Review video and handle events as per SOP
  • Notify responsible parties of events
  • Dispatch law enforcement as needed
  • Support field personnel with site visits
  • Perform data entry as required
  • Answer, handle, or escalate incoming calls

Qualifications:

  • Strong ability to multi-task, prioritize, and maintain composure in pressure situations
  • Candidates must possess a minimum of one (1) year security or call center experience
  • Alarm industry, military, law enforcement, or security related experience is preferred
  • Excellent verbal and written communications skills
  • Experience with technology, gaming, and virtual environments is an advantage
  • Ability to type 25-35 WPM is a minimum
  • High school diploma or GED is a minimum
  • Reliable work ethic and transportation are required
Upload your CV/resume or any other relevant file. Max. file size: 64 MB.